by Tony Dupaquier
What is troubling F&I offices? Internet shoppers who are entering dealerships pre-approved for vehicle financing.
I’m changing things up a bit this month. See, I caught a discussion between F&I managers in a closed Facebook group of which I’m a member. They were talking about how their numbers are taking a hit because today’s Internet shopper is coming to the dealership already pre-approved for vehicle financing. Read More . . .

F&I Tip of the Week: Preventing a Common GAP Objection

F&I Tip of the Week: Preventing a Common GAP Objection
There are plenty of ways to respond to customers who say they prefer to purchase GAP from their insurance company. But F&I trainer Tony Dupaquier says there’s a way to prevent such situations, and it starts with the agreement to provide insurance.