Posted on July 28, 2017
by Sandy Fallon
F&I agents are more than just sales representatives who sell F&I products to dealers on behalf of their agency. F&I Agents take on the F&I Manager’s burden of managing changes related to customer expectations, regulatory scrutiny, new technology and best practices to produce superior performance. As the consultant of superior performance in F&I– product penetration, profitability, customer satisfaction, efficiency and compliance, the F&I agent is the automotive industry’s best kept secret.
In the March 2017 issue of Harvard Business Review, there’s
Posted on July 27, 2017
How can providers and lenders work together to solve the problems created by an inefficient system for processing cancelations and the regulatory scrutiny it has attracted?
Dealers, agents, auto finance sources and F&I product providers share a common interest in efficiently processing canceled products and issuing refunds to consumers in an expedited manner. In addition, the Consumer Financial Protection Bureau (CFPB), the Federal Trade Commission (FTC), the U.S. Department of Justice (DOJ), state attorneys general and consumer protection groups have all
The afterthought of the aftermarket cancellation
Posted on July 23, 2019
by Lynn Panattoni
Making the Impact Printer Ancient History
Posted on August 16, 2018
Best Practices for User Management
Posted on July 2, 2018
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