Automotive News | January 17, 2018 – 11:34 am EST
In his new book, Perfect Dealership, Max Zanan, president of Total Dealer Compliance, lays out his recommendations for auto retailers. Here are edited excerpts from his chapter on F&I. The opinions expressed are his.
A compliant F&I department
Every dealer should start by appointing a compliance officer and giving that person the necessary authority to enforce corporate policy and procedure as well as to conduct the required training. The compliance officer must

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