Posted on July 2, 2018
by Nicole Reed
Your dealership has officially been signed up with F&I Express, but what are the best practices to manage your users? Your users can easily be managed through the F&I Express platform, on the left side of the home screen, you’ll find ‘User Management’, this will be your go-to for everything related to your users.
Give every person their own login
When first getting set up with F&I Express give each person using the platform their own login. There is not a
Posted on June 27, 2018
At F&I Express we are here to help, below is a list of the most frequently asked questions from our agents. If there is anything else we can do to help please contact support at (855)-364-3977 or email@example.com.
How do I reset my password?
On the F&I Express login page, click on ‘forgot password’, type in your username and password and you will receive an email providing the next steps.
A user is unable to log in even after they reset their
Express Digital Media developed by F&I Express is a Digital Retailing solution for all Digital Retailers to present F&I products online.
Express Digital Media is customized to only show quotes to customers for aftermarket products that are accurate for the exact make, model, mileage, and year of the vehicle and specific to the dealers’ F&I providers and rates.
In a study of 500 car shoppers, 83% of participants said they were interested in learning about F&I products before entering the dealership and
For the fourth year in a row F&I Express has won a Dealers’ Choice Award for best F&I Technology. The award, created from the publishers of Auto Dealer Today and F&I Showroom magazines, is based on a survey open to dealers and dealership employees during the month of May. Each voter was asked to write in company’s name, quality, value, customer service, and if they would recommend that company to another dealer.
Offering digital integration with the largest aftermarket provider network,
Posted on January 20, 2018
by Sandy Fallon
Automotive News | January 17, 2018 – 11:34 am EST
In his new book, Perfect Dealership, Max Zanan, president of Total Dealer Compliance, lays out his recommendations for auto retailers. Here are edited excerpts from his chapter on F&I. The opinions expressed are his.
A compliant F&I department
Every dealer should start by appointing a compliance officer and giving that person the necessary authority to enforce corporate policy and procedure as well as to conduct the required training. The compliance officer must
Posted on August 24, 2017
What do finance and insurance technology providers advise their dealer clients about digital F&I security?
We asked several of them, and here’s what they said.
Terry O’Loughlin, compliance director, Reynolds & Reynolds’ document-services:
“The risks around digital F&I mirror risks in the F&I office – and the dealership. The biggest risks are lack of compliance and inconsistent processes.
“I’ve read industry articles noting that two-thirds of dealers surveyed are concerned that they are under scrutiny actively by regulators. Only slightly more than a third
Posted on July 28, 2017
F&I agents are more than just sales representatives who sell F&I products to dealers on behalf of their agency. F&I Agents take on the F&I Manager’s burden of managing changes related to customer expectations, regulatory scrutiny, new technology and best practices to produce superior performance. As the consultant of superior performance in F&I– product penetration, profitability, customer satisfaction, efficiency and compliance, the F&I agent is the automotive industry’s best kept secret.
In the March 2017 issue of Harvard Business Review, there’s
Posted on July 27, 2017
How can providers and lenders work together to solve the problems created by an inefficient system for processing cancelations and the regulatory scrutiny it has attracted?
Dealers, agents, auto finance sources and F&I product providers share a common interest in efficiently processing canceled products and issuing refunds to consumers in an expedited manner. In addition, the Consumer Financial Protection Bureau (CFPB), the Federal Trade Commission (FTC), the U.S. Department of Justice (DOJ), state attorneys general and consumer protection groups have all
Posted on October 12, 2016
by Kim Sharp
F&I trainer makes the case for digital F&I. He offers a five-step process for adding information about products, pricing, and your finance team to your dealership’s website.
Virtually every shopping experience now begins on the internet, whether we’re looking for a TV on Amazon, or a Mexican restaurant within walking distance. It’s one of the reasons consumers are now pushing for that same quick, easy and transparent experience when purchasing a vehicle. This paradigm shift means that, just like your new-
Posted on July 28, 2016
In its summer edition of Supervisory Highlights, the Consumer Financial Protection Bureau accused one or more finance sources of being deceptive in their advertisements of GAP and in the way they disclose payment deferral terms.
According to the report, the GAP advertisements gave the impression that the product fully covered the remaining balance of a consumer’s loan in the event of a total loss, when, according to the bureau, the products only covered the amounts below a certain loan-to-value ratio.
Best Practices for User Management
by Nicole Reed
Agents’ Frequently Asked Questions
7 Things to Know About Express Digital Media
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