25% of aftermarket products are cancelled before loan terms end, and 46 states mandate lenders refund consumers timely and accurately. Learn new ways to mitigate risk, register for our webinar here!

The afterthought of the aftermarket cancellation

Managing ancillary product cancellations is getting trickier with increased regulation from states and the CFPB. In this article from Auto Finance News, F&I Express executives Rich Apicella and Gary Peek shared their expertise on the role of third-party vendors in helping lenders maintain compliance. Read it here: https://bit.ly/30Uuash

Making the Impact Printer Ancient History

Making the Impact Printer Ancient History
By Madi Hanson
 
Imagine a world where buying a car took no longer than an hour, and the process of signing a contract was done simply by providing one signature and one initial. Sounds amazing right? Purchasing a car was once viewed as a ticket to freedom and the start of independence. Unfortunately, the car buying experience was quickly turned into a dreadful, time-consuming process because of an inefficient and outdated machine called the Impact Printer.

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Best Practices for User Management

Your dealership has officially been signed up with F&I Express, but what are the best practices to manage your users? Your users can easily be managed through the F&I Express platform, on the left side of the home screen, you’ll find ‘User Management’, this will be your go-to for everything related to your users.

Give every person their own login

When first getting set up with F&I Express give each person using the platform their own login. There is not a

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Agents’ Frequently Asked Questions

At F&I Express we are here to help, below is a list of the most frequently asked questions from our agents. If there is anything else we can do to help please contact support at (855)-364-3977 or support@fandiexpress.com
 
 
How do I reset my password?
On the F&I Express login page, click on ‘forgot password’, type in your username and password and you will receive an email providing the next steps.
A user is unable to log in even after they reset their

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7 Ways Express Digital Media is Powering Digital Retailing

Express Digital Media developed by F&I Express is a solution for all Digital Retailers to present F&I products online.
Express Digital Media is customized to only show quotes to customers for aftermarket products that are accurate for the exact make, model, mileage, and year of the vehicle and specific to the dealers’ F&I providers and rates.
In a study of 500 car shoppers, 83% of participants said they were interested in learning about F&I products before entering the dealership and 71% indicated

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For the fourth year in a row F&I Express has won a Dealers’ Choice Award for best F&I Technology. The award, created from the publishers of Auto Dealer Today and F&I Showroom magazines, is based on a survey open to dealers and dealership employees during the month of May. Each voter was asked to write in company’s name, quality, value, customer service, and if they would recommend that company to another dealer.
Offering digital integration with the largest aftermarket provider network,

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Automotive News | January 17, 2018 – 11:34 am EST
In his new book, Perfect Dealership, Max Zanan, president of Total Dealer Compliance, lays out his recommendations for auto retailers. Here are edited excerpts from his chapter on F&I. The opinions expressed are his.
A compliant F&I department
Every dealer should start by appointing a compliance officer and giving that person the necessary authority to enforce corporate policy and procedure as well as to conduct the required training. The compliance officer must

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Security Experts Offer Car Dealers Advice in Era of Digital F&I

What do finance and insurance technology providers advise their dealer clients about digital F&I security?
We asked several of them, and here’s what they said.
Terry O’Loughlin, compliance director, Reynolds & Reynolds’ document-services:
“The risks around digital F&I mirror risks in the F&I office – and the dealership.  The biggest risks are lack of compliance and inconsistent processes.
“I’ve read industry articles noting that two-thirds of dealers surveyed are concerned that they are under scrutiny actively by regulators.  Only slightly more than a third

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Dealer Consultants: The Automotive Industry’s Best Kept Secret

F&I agents are more than just sales representatives who sell F&I products to dealers on behalf of their agency. F&I Agents take on the F&I Manager’s burden of managing changes related to customer expectations, regulatory scrutiny, new technology and best practices to produce superior performance.   As the consultant of superior performance in F&I– product penetration, profitability, customer satisfaction, efficiency and compliance, the F&I agent is the automotive industry’s best kept secret.
In the March 2017 issue of Harvard Business Review, there’s

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