Dealer Consultants: The Automotive Industry’s Best Kept Secret

F&I agents are more than just sales representatives who sell F&I products to dealers on behalf of their agency. F&I Agents take on the F&I Manager’s burden of managing changes related to customer expectations, regulatory scrutiny, new technology and best practices to produce superior performance.   As the consultant of superior performance in F&I– product penetration, profitability, customer satisfaction, efficiency and compliance, the F&I agent is the automotive industry’s best kept secret.
In the March 2017 issue of Harvard Business Review, there’s

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Increase Efficiencies and Promote Compliance in F&I Product Cancelations

How can providers and lenders work together to solve the problems created by an inefficient system for processing cancelations and the regulatory scrutiny it has attracted?
Dealers, agents, auto finance sources and F&I product providers share a common interest in efficiently processing canceled products and issuing refunds to consumers in an expedited manner. In addition, the Consumer Financial Protection Bureau (CFPB), the Federal Trade Commission (FTC), the U.S. Department of Justice (DOJ), state attorneys general and consumer protection groups have all

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5 Steps to Taking F&I Online

F&I trainer makes the case for digital F&I. He offers a five-step process for adding information about products, pricing, and your finance team to your dealership’s website.
Virtually every shopping experience now begins on the internet, whether we’re looking for a TV on Amazon, or a Mexican restaurant within walking distance. It’s one of the reasons consumers are now pushing for that same quick, easy and transparent experience when purchasing a vehicle. This paradigm shift means that, just like your new-

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In its summer edition of Supervisory Highlights, the Consumer Financial Protection Bureau accused one or more finance sources of being deceptive in their advertisements of GAP and in the way they disclose payment deferral terms.
According to the report, the GAP advertisements gave the impression that the product fully covered the remaining balance of a consumer’s loan in the event of a total loss, when, according to the bureau, the products only covered the amounts below a certain loan-to-value ratio.
Bureau examiners

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F&I Express Wins Diamond Dealers’ Choice Award

F&I Express is continually developing innovative technology with the goal of modernizing your business to make your sales easier, faster, and more profitable.
We have just been honored with the Dealers’ Choice Diamond Award in the F&I Technology category, our second award in two years. We are proud to be recognized by the industry for offering the complete digital solution for F&I product sales.

We sincerely appreciate our customers and partners. Everyone here will continue to strive to do

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Embracing Digital F&I

2016 will be another year of accelerated growth in the ongoing shift toward online retailing. Thousands of auto dealers are already taking advantage of this evolution in the car-buying experience, and thousands more are sure to follow this year.
Consumers can buy nearly everything online, from TVs to paper towels, an experience we call “shopping cart eCommerce.” And those expectations of convenience are translating to auto retail and finance experience as well. However, cars don’t fit in shopping carts and the

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Simplify Your F&I at Agent Summit

With a network of more than 110 aftermarket providers, F&I Express® offers you the complete digital solution for F&I product sales.
Understanding that general agents are a critical extension of most F&I technology and product providers – acting as both sales representatives and dealer consultants – we are excited to announce F&I Express is a leading sponsor at the 2016 Agent Summit.
We are dedicated to leading the aftermarket industry into the digital age with innovative technology solutions that cut costs and

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Automotive Industry Trends for 2016

Executives and thought leaders from the F&I product and administration industry share their predictions for the year ahead.
There was a time when a healthy economy and correspondingly strong sales would be all a dealer (or product provider) needed to feel secure about the future of their business. But the automotive industry is changing around them, and the driving forces behind those changes can be distilled into two categories: compliance and technology.

Compliance

The main regulator on our experts’ minds is the Consumer

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Embracing Digital F&I : Improve the Car Buying Experience

2016 will be another year of accelerated growth in the ongoing shift toward online retailing. Thousands of auto dealers are already taking advantage of this evolution in the car-buying experience, and thousands more are sure to follow this year.
“Selling cars is a relationship business. It always has been and it always will be.”
Consumers can buy nearly everything online, from TVs to paper towels, an experience we call “shopping cart eCommerce.” And those expectations of convenience are translating to auto retail

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Digital Integration & Speeding Up the Auto Sales Process

Customers want to spend less time at the dealership. 85% of dealers want customer in and out before 2-hour mark. This desire on both ends for speeding up the auto sales process will require dealerships to evolve with digital integration. In a recent survey by eLEND, despite wanting things to move quicker, dealers are still saying that the sales process is taking, on average, three hours or more to complete.

“The survey confirms that the sales process can’t evolve — or

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