Digital Integration & Speeding Up the Auto Sales Process

Customers want to spend less time at the dealership. 85% of dealers want customer in and out before 2-hour mark. This desire on both ends for speeding up the auto sales process will require dealerships to evolve with digital integration. In a recent survey by eLEND, despite wanting things to move quicker, dealers are still saying that the sales process is taking, on average, three hours or more to complete.

“The survey confirms that the sales process can’t evolve — or

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By Brian Reed, President & CEO of F&I Express
In the early 2000’s, new technology and an innovative process was introduced in the automotive market place – The F&I Sales Menu. The Sales Menu was initially met with a fair degree of skepticism by dealerships, but today menu selling process is accepted as the most effective way to sell F&I products. Also from a regulatory perspective, menus are also perceived to be the most compliant because they can offer every product

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Consumers, Videos, & the Car-Shopping Process

The 2015 Autotrader Consumer Video Research Study found that 65% of consumers consider vehicle videos to be an important part of their car-shopping process.
Download this information sheet to learn what types of video content shoppers find most helpful, and the ideal video length.

Compliance in the Financing of Ancillary Products

Featured in SubPrime Auto Finance News, F&I Express Executive Vice President, Rich Apicella, answers questions regarding compliance in the financing of ancillary products.
What’s your assessment of how federal regulators view the presentation and sale of ancillary products during the F&I process nowadays?
It’s no secret that the CFPB is scrutinizing the U.S. auto finance industry. Now that they’ve made their position on finance reserve clear, regulators have their sights fixed on ancillary products, and have taken action against several finance sources over ancillary product

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Speeding Up the F&I Transaction

“Speed is essential, and wider availability of digital F&I components and e-contracting often shortens the transaction time.” – Hannah Lutz, Automotive News
Dealers create important experiences for car shoppers every time those shoppers come into contact with the dealership – whether shoppers are online looking at inventory, reading a customer review, walking onto a dealer’s lot, or interacting with sales personnel. In all scenarios, shoppers are demanding a better experience and are bypassing dealers who don’t deliver it. This is why

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A Prediction for the 2016 Automotive Industry, According to Toyota

Toyota’s CEO, Jim Lentz, provides Bloomberg News with a market prediction for 2016.
Watch the interview here.

Powering Ratings for Cox Automotive’s MakeMyDeal

F&I Express is proud to be the F&I product ratings partner for Cox Automotive‘s MakeMyDeal. We have the largest eContracting network with over 100+ aftermarket providers.
Read the interview here.

2015 Digital F&I Experience Study

2015 Digital F&I Experience Study
We conducted a study with Cox Automotive‘s MakeMyDeal on the digital F&I experience for consumers. The study reveals that dealers that offer a digital F&I experience benefit from higher repeat and referral business as well as improved customer satisfaction.

2015 Subprime Forum Review by Rich Apicella

Every year in November, the automotive industry convenes for Used Car Week. It was great to see the National Automotive Finance Association team up with the Subprime Auto Finance News, bringing together the leading trade associations for the non-prime auto finance market.  The NAF Association provides educational programs for finance company compliance officers, key stakeholders involved in compliance, and is the only trade association exclusively serving the non-prime auto financing industry.
The content this year at the Subprime Forum was particularly noteworthy, ranging from the impact of Millennials on

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Digital Customer Experience in the Auto F&I Product Process

Think about the automotive customer shopping process and what this will look like for F&I products in the future. What is to become of the path to aftermarket purchase with further digital advancement? Will the online experience take over from the in-person model? Right now we are at the precipice of change. With more and more customers seeking information on their smartphones, in any location, at any time, this changes how automotive dealerships need to look at their customer journey

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