Posted on March 24, 2016
by Sandy Fallon
Executives and thought leaders from the F&I product and administration industry share their predictions for the year ahead.
There was a time when a healthy economy and correspondingly strong sales would be all a dealer (or product provider) needed to feel secure about the future of their business. But the automotive industry is changing around them, and the driving forces behind those changes can be distilled into two categories: compliance and technology.
The main regulator on our experts’ minds is the Consumer
Posted on March 2, 2016
2016 will be another year of accelerated growth in the ongoing shift toward online retailing. Thousands of auto dealers are already taking advantage of this evolution in the car-buying experience, and thousands more are sure to follow this year.
“Selling cars is a relationship business. It always has been and it always will be.”
Consumers can buy nearly everything online, from TVs to paper towels, an experience we call “shopping cart eCommerce.” And those expectations of convenience are translating to auto retail
Posted on February 11, 2016
Customers want to spend less time at the dealership. 85% of dealers want customer in and out before 2-hour mark. This desire on both ends for speeding up the auto sales process will require dealerships to evolve with digital integration. In a recent survey by eLEND, despite wanting things to move quicker, dealers are still saying that the sales process is taking, on average, three hours or more to complete.
“The survey confirms that the sales process can’t evolve — or
Posted on February 4, 2016
By Brian Reed, President & CEO of F&I Express
In the early 2000’s, new technology and an innovative process was introduced in the automotive market place – The F&I Sales Menu. The Sales Menu was initially met with a fair degree of skepticism by dealerships, but today menu selling process is accepted as the most effective way to sell F&I products. Also from a regulatory perspective, menus are also perceived to be the most compliant because they can offer every product
Posted on February 3, 2016
The 2015 Autotrader Consumer Video Research Study found that 65% of consumers consider vehicle videos to be an important part of their car-shopping process.
Download this information sheet to learn what types of video content shoppers find most helpful, and the ideal video length.
Posted on January 21, 2016
Featured in SubPrime Auto Finance News, F&I Express Executive Vice President, Rich Apicella, answers questions regarding compliance in the financing of ancillary products.
What’s your assessment of how federal regulators view the presentation and sale of ancillary products during the F&I process nowadays?
It’s no secret that the CFPB is scrutinizing the U.S. auto finance industry. Now that they’ve made their position on finance reserve clear, regulators have their sights fixed on ancillary products, and have taken action against several finance sources over ancillary product
Posted on January 20, 2016
“Speed is essential, and wider availability of digital F&I components and e-contracting often shortens the transaction time.” – Hannah Lutz, Automotive News
Dealers create important experiences for car shoppers every time those shoppers come into contact with the dealership – whether shoppers are online looking at inventory, reading a customer review, walking onto a dealer’s lot, or interacting with sales personnel. In all scenarios, shoppers are demanding a better experience and are bypassing dealers who don’t deliver it. This is why
Posted on January 14, 2016
Toyota’s CEO, Jim Lentz, provides Bloomberg News with a market prediction for 2016.
Watch the interview here.
Posted on January 11, 2016
F&I Express is proud to be the F&I product ratings partner for Cox Automotive‘s MakeMyDeal. We have the largest eContracting network with over 100+ aftermarket providers.
Read the interview here.
Posted on December 14, 2015
2015 Digital F&I Experience Study
We conducted a study with Cox Automotive‘s MakeMyDeal on the digital F&I experience for consumers. The study reveals that dealers that offer a digital F&I experience benefit from higher repeat and referral business as well as improved customer satisfaction.
TagRail Announces Market Scan and F&I Express Integrations, Enables VIN-Specific, Penny-Perfect Online F&I Shopping on its New Digital Retail Platform
Posted on February 15, 2018
by Sandy Fallon
‘Incorporate a certain amount of fear’ and other advice from an F&I insider
Posted on January 20, 2018
Security Experts Offer Car Dealers Advice in Era of Digital F&I
Posted on August 24, 2017
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